jilace Privacy Policy

Section 1Introduction

1.1 jilace is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that entrusting us with your personal information is a matter of confidence, and we take that responsibility seriously.

1.2 This Policy applies to all personal data collected through the jilace.club website, our customer support channels, payment processing operations, and any other interaction you have with the jilace platform. It applies regardless of whether you access jilace from Metro Manila, Cebu, Davao, or anywhere else in the Philippines.

1.3 This Policy should be read in conjunction with jilace's Terms & Conditions, which govern the overall player relationship, and our Responsible Gaming Policy, which addresses the processing of data in the context of problem gambling prevention.

Section 2Data Controller

2.1 For the purposes of the Data Privacy Act of 2012, jilace is the personal information controller in respect of all player data collected through the jilace.club platform.

2.2 jilace operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR). All personal data processing activities are subject to PAGCOR regulatory oversight in addition to the requirements of the National Privacy Commission (NPC).

2.3 Contact details for jilace's Data Protection Officer (DPO) are provided in Section 14 of this Policy. Players may direct any data privacy concerns, requests, or complaints to the DPO directly.

Section 3Personal Data We Collect

3.1 Registration Data. When you create a jilace account, we collect: full legal name; date of birth; Philippine mobile number and/or email address; residential address; and chosen username.

3.2 Identity Verification (KYC) Data. To comply with PAGCOR licensing requirements and anti-money laundering obligations, we collect copies of government-issued Philippine identification documents and a recent self-portrait photograph (selfie).

3.3 Financial Data. We collect information about payment methods used on jilace, including GCash account details, PayMaya account details, BPI / BDO / Metrobank account identifiers, and transaction history. We do not store complete card numbers on our servers; card data is handled directly by our certified payment processor.

3.4 Gaming Activity Data. We collect records of all wagers, game sessions, deposit and withdrawal transactions, bonus usage, and account activity on the jilace platform.

3.5 Technical Data. We automatically collect IP address, device type, operating system, browser type, session timestamps, and geolocation data (country/region level) when you access jilace.

3.6 Communication Data. We collect the content of communications you send to jilace support via live chat, email, or other channels, including any personal data you voluntarily include in such communications.

3.7 Responsible Gaming Data. Where you use jilace's responsible gaming tools — deposit limits, self-exclusion, loss limits — we process and retain this data to enforce the restrictions you have set and to meet our PAGCOR duty-of-care obligations.

Section 4How We Collect Your Data

jilace collects personal data through the following means:

• Directly from you — when you register an account, complete KYC, make a deposit, contact support, or submit any form on the jilace platform;
• Automatically — through cookies, web beacons, and server logs as you navigate jilace.club (see Section 9 for cookie details);
• From payment providers — GCash, PayMaya, and bank partners transmit transaction confirmation data to jilace for reconciliation and fraud prevention;
• From identity verification services — third-party KYC providers may transmit identity verification results to jilace in connection with the account verification process;
• From PAGCOR — as a licensed operator, jilace may receive information from PAGCOR relevant to player eligibility or regulatory compliance.

Section 5Purpose & Legal Basis for Processing

5.1 jilace processes your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:

• Account creation and management — necessary for the performance of the player contract (Terms & Conditions);
• Identity verification (KYC) and age verification — legal obligation under PAGCOR licensing conditions and the Anti-Money Laundering Act;
• Processing deposits and withdrawals — necessary for the performance of the player contract;
• Fraud prevention and security monitoring — legitimate interest of jilace and a PAGCOR regulatory requirement;
• Responsible gaming enforcement — legal obligation under PAGCOR responsible gaming regulations;
• Customer support — necessary for the performance of the player contract;
• Marketing communications — consent-based; you may withdraw consent at any time by contacting support;
• Platform analytics and improvement — legitimate interest of jilace in operating and improving the platform;
• Regulatory reporting — legal obligation under PAGCOR licensing, AMLA, and applicable Philippine law.

5.2 Where jilace relies on your consent as the lawful basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

Section 6Data Sharing & Disclosure

6.1 jilace does not sell, rent, or trade your personal data to any third party for commercial purposes.

6.2 jilace may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data sharing agreements:

• PAGCOR — as the regulatory authority with oversight over jilace's operations;
• Payment service providers — GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners, for the purpose of processing transactions;
• KYC and identity verification providers — for the purpose of verifying player identity as required by PAGCOR;
• Anti-fraud and security service providers — for the purpose of detecting and preventing fraudulent activity;
• Game software providers — to the extent necessary to facilitate access to games hosted on jilace;
• Philippine law enforcement and government authorities — where required by law, court order, or regulatory direction, including reporting obligations under the AMLA;
• Legal and professional advisors — where necessary in connection with legal proceedings or regulatory matters involving jilace.

6.3 All third parties with whom jilace shares personal data are required to handle that data in accordance with the Data Privacy Act of 2012 and jilace's data protection standards.

Section 7Data Retention

7.1 jilace retains personal data for as long as is necessary to fulfil the purpose for which it was collected and to comply with applicable legal, regulatory, and contractual obligations.

7.2 Account data and gaming transaction records are retained for a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and AMLA record-keeping obligations.

7.3 KYC documents are retained for the period specified by PAGCOR — currently a minimum of five (5) years from the date of verification or account closure, whichever is later.

7.4 Marketing data is retained only for the duration of your consent, or until you withdraw consent, whichever is earlier.

7.5 Where a player account has been flagged for investigation (suspected fraud, money laundering, or Terms breach), related data will be retained for the duration of the investigation and any resulting legal proceedings, regardless of the above standard periods.

Section 8Data Security

8.1 jilace implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jilace servers;
• Encryption at rest for sensitive personal data including KYC documents and financial identifiers;
• Role-based access controls limiting jilace staff access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of the jilace platform;
• Secure, segregated storage of player funds separate from operational accounts.

8.2 While jilace takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your jilace Login credentials confidential and for notifying jilace immediately if you suspect unauthorized access to your account.

8.3 In the event of a personal data breach that poses a risk to your rights and freedoms, jilace will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will inform affected players without undue delay where required by the Data Privacy Act.

Section 9Cookies & Tracking Technologies

9.1 jilace uses cookies and similar tracking technologies on jilace.club to operate the platform, remember your preferences, and analyze aggregate usage patterns.

9.2 The following categories of cookies are used on jilace:

• Strictly necessary cookies — required to operate the platform, maintain your jilace Login session, and ensure security. These cannot be disabled.
• Functional cookies — remember your preferences (language, display settings) to personalize your experience.
• Analytics cookies — collect anonymized or pseudonymized data about how players use jilace to help us improve the platform. No personally identifying data is shared with analytics providers.

9.3 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the jilace platform, including jilace Login functionality.

9.4 jilace does not use third-party advertising cookies or cross-site tracking technologies.

Section 10Your Data Privacy Rights

10.1 Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by jilace:

• Right to be informed — the right to know how jilace collects and processes your personal data (as described in this Policy);
• Right of access — the right to request a copy of the personal data jilace holds about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure or blocking — the right to request deletion or blocking of your personal data, subject to jilace's legal retention obligations;
• Right to object — the right to object to processing based on legitimate interest, including direct marketing;
• Right to data portability — the right to receive your personal data in a structured, commonly used format;
• Right to damages — the right to claim compensation for damages suffered as a result of inaccurate, incomplete, outdated, false, or unlawfully obtained personal data.

10.2 To exercise any of the above rights, please contact jilace's Data Protection Officer via the contact details in Section 14. We will respond to verified requests within fifteen (15) business days. Identity verification may be required before processing a data rights request.

10.3 Where jilace is unable to fulfil a data rights request due to conflicting legal obligations (e.g., PAGCOR record-keeping requirements), jilace will inform you of the reason and the duration for which the data must be retained.

Section 11Children's Privacy

11.1 The jilace platform is strictly for adults aged 21 years and above, as required by PAGCOR. jilace does not knowingly collect personal data from individuals below the age of 21.

11.2 If jilace becomes aware that personal data has been collected from an individual below the age of 21, the account will be immediately suspended, all associated data will be deleted (subject to any regulatory reporting obligations), and the matter will be reported to PAGCOR as required.

11.3 If you believe that a person under 21 years of age has registered on jilace, please contact jilace support immediately via live chat.

Section 12Cross-Border Data Transfers

12.1 Some of jilace's service providers — including game software providers and security services — may be located outside the Philippines. Where personal data is transferred to a recipient in another country, jilace ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with the requirements of the National Privacy Commission.

12.2 jilace will not transfer personal data to a country that does not provide an adequate level of protection for personal data, unless specific contractual or other safeguards are in place and approved by the NPC where required.

Section 13Updates to This Privacy Policy

13.1 jilace may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

13.2 Where changes to this Policy are material — affecting your rights or the scope of data processing — jilace will notify you via registered email at least seven (7) days before the changes take effect.

13.3 Your continued use of the jilace platform after the effective date of any revised Policy constitutes acceptance of the updated terms.

Section 14Contact & Complaints

14.1 For questions, requests to exercise data rights, or any concern relating to this Privacy Policy or jilace's data processing activities, please contact jilace's Data Protection Officer:

• Live Chat: Available 24/7 on jilace.club — ask to be connected to the Data Protection team.
• Email: support@jilace.club (plain text — not a clickable link; DPO queries are escalated by the support team within 4 hours).

14.2 If you are not satisfied with jilace's response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority for data protection matters in the Philippines.